Return Policy
Seller Return & Refund Policy
Last Updated: July 9, 2026
At Lomireva, customer satisfaction is our priority. We offer a 30-day return policy. Customers may request a return within 30 days after receiving their order.
Please carefully review the following return and refund guidelines.
Return Requests
To request a return, please contact our customer service team at:
Email: support@lomireva.com
Customers must contact us within 30 days of receiving the package. Returned items must be shipped back within 30 days after return approval.
Return Eligibility
To be eligible for a return:
- The item must be unused and in the same condition as received;
- The item must be returned in the original packaging;
- The product must not show signs of use, damage, or alteration;
- The product must be suitable for resale.
Returns that do not meet these requirements may be rejected.
Non-Returnable Situations
We do not accept returns for:
- Items damaged due to customer misuse or improper handling;
- Items returned without original packaging;
- Items missing accessories, parts, or documentation;
- Items returned after the 30-day return period;
- Packages lost during return shipping.
Damaged or Defective Products
If you receive a defective, damaged, or incorrect item caused by our error, please contact us within 30 days of delivery.
Please provide:
- Order number;
- Photos or videos showing the issue;
- A description of the problem.
After review, we may provide a replacement, refund, or other appropriate solution.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect due to our mistake, customers are responsible for return shipping costs.
Original shipping fees are non-refundable unless required by applicable law.
Customers should use a trackable shipping service and provide return tracking information after shipment.
Refund Process
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days and will be returned to your original payment method.
Please note that your bank or credit card company may require additional processing time before the refund appears on your account.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again;
- Contact your credit card company;
- Contact your bank regarding processing times.
If you have completed these steps and still have not received your refund, please contact us:
Email: support@lomireva.com
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at:
Shipping Information
Delivery times may vary depending on your location.
Customers will only be charged shipping costs once for an order. No additional restocking fees will be charged for approved returns.
Return Address
Approved returns should be shipped to:
Lomireva Return Center
125 Wolf Rd Apt D
Copperas Cove, TX 76522
United States
Please contact our customer service team and receive return authorization before sending any products back.
Contact Us
Lomireva
Website: https://lomireva.com/
Email: support@lomireva.com
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